Store Policy
Returns and Exchanges
Due to the delicate and perishable nature of flowers, we do not accept returns or exchanges once the order has been delivered. Flower appearances can change rapidly, and we cannot ensure proper storage after delivery.
We will process returns or refunds only if:
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The order is completely incorrect in terms of the type of flowers or arrangement size.
Please note that minor variations (such as missing or substituted flowers, different packaging, or vases) are not eligible for returns or exchanges.
If you are unsatisfied with your order, contact us within 24 hours of delivery via email at info@pinkcloverla.com or text us at +1 425.
Refund Policy
We do not provide refunds for personal preference issues (e.g., disliking the arrangement or changing your mind after delivery). Due to the perishable nature of flowers and the labor involved in preparation and delivery, please make selections thoughtfully.
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Once flowers have been purchased for your order, we cannot offer a refund.
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We can arrange a change in the delivery date or provide store credit for future purchases.
Order Cancellations and Rescheduling
Cancellations or rescheduling must be made by speaking directly with one of our managers via phone during business hours. The order will not be considered canceled or rescheduled without written or verbal confirmation from a manager.
Cancellations are possible only within 24 hours of placing the order, subject to a $30 service charge.
After 24 hours, refunds are not available.
Post-Delivery Responsibility
Once the order is delivered, Pink Clover is not responsible for the condition of the flowers. For pick-up orders, please verify the accuracy of your order before leaving our store, as we are not responsible for the order once it has been picked up.
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It is your responsibility to provide the correct delivery address and date.
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Incorrect address details will incur an additional $30 charge for a second delivery attempt.
Substitutions
During certain seasons, flower substitutions may be necessary due to availability. Rest assured, any substitutions made will be of equal or greater value, preserving the beauty and elegance of your arrangement. Our florists always prioritize the freshest flowers while considering seasonal availability and aesthetic appeal.
Same day delivery for orders before 12 pm
Privacy Policy
At Floren Flowers, we are committed to providing you the finest products along with excellent service. In order to accomplish this, we gather, use and share certain personal information. Our online privacy policy describes what we gather, with whom we share it, and how you may direct us not to share certain information with certain parties. Because the security of your personal information is very important to us, we restrict access to your nonpublic personal information to those employees who need to know that information to provide products or services to you. We also maintain physical, electronic and procedural safeguards that comply with federal regulations to protect your nonpublic personal information.
INFORMATION COLLECTION
Whenever you shop or contract with Floren Flowers we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, e-mail address, and credit card number. We also may retain details of your specific purchases and transactions with us.
USE AND DISCLOSURE OF INFORMATION
We use the information we collect to process your purchase transactions, to send you marketing and promotional materials by mail or e-mail, and to help us improve our services for you. We do not share this information with outside parties except to the extent necessary to complete a JadoreLesFleurs.com promotion or to fulfill an order made through this website.
CONFIDENTIALITY
You acknowledge, consent and agree that we may access, preserve and disclose your account information if required to do so by a government agency or by law, or if in a good faith belief that such access, preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these terms and conditions; (c) respond to your requests for customer service; or (d) protect the rights, property or personal safety of our users and the public as well as our employees.
Except for information necessary to place an order, any comments or other submissions sent to us will be deemed non-confidential, and shall be the property of Floren Flowers.
CHANGES TO THIS POLICY
We may make changes to this Privacy Policy at any time. We will communicate any such changes by updating this page, notifying you by email if you have registered your email address with us, or in writing, as required by law.
ACCEPTANCE
By using this website, you accept the policies set forth in this Privacy Policy.
Wholesale Inquiries
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments